Common task · estimated 1 business day
Shipping rates not showing? Checkout blocking buyers? It’s usually one setting.
Nothing loses a sale faster than a checkout that won’t take the order. The good news: this is almost always configuration, not a broken store — and configuration can be traced.
Scope-based proposal first — you approve and pay, then work starts.
Checkout & Shipping Settings Fix
One checkout or shipping configuration issue, diagnosed and fixed — then proven with a test order.
What’s included
- One issue: rates not showing or wrong, customers blocked at checkout, market/zone misconfiguration
- Basic tax settings, local pickup and local delivery settings
- A test order walkthrough with you to confirm it’s fixed
Not included
- Custom checkout code (Checkout Extensibility) — that’s custom work, quoted separately
- Carrier-account problems on the carrier’s side
- Tax advice — I fix settings; I’m not an accountant
The diagnosis
The usual suspects, in the order I check them
Shipping settings have more moving parts than any other part of the Shopify admin, and they interact in quiet ways. When a buyer sees “no shipping rates available,” one of these is nearly always why:
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01
Shipping profiles split your products. An app or a product import quietly created its own shipping profile with no rates in it — so carts containing those products get nothing.
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02
A zone is missing the buyer’s country. Or the rate exists but is conditional on weight or price — and products with a weight of zero fall outside every weight-based condition.
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03
Markets settings disagree with shipping settings. The country is in a shipping zone, but the market it belongs to isn’t active — so the checkout turns the buyer away first.
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04
Pickup, delivery, or tax toggles. Local pickup and delivery have their own settings that override expectations, and a wrong tax setting can change totals enough to scare off buyers.
Once the cause is fixed, we don’t guess — we run a test order together, from cart to confirmation, so you watch real rates show up with your own eyes before we close the project.
How this works
Five steps, none of them on your live store
Settings changes are made carefully and verified with you; anything touching theme code happens on an unpublished copy first. Either way, you check the result before anything goes live.
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You describe the problem in plain English.
“Customers in Canada can’t check out” is a complete brief. No tickets, no specs.
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I figure out what actually needs to change.
Diagnosing the real cause is my job, not yours — you’re never billed for your own guess being wrong.
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It happens safely on a copy first.
Any theme work runs on a duplicated, unpublished theme. Your live store keeps selling, untouched.
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You see it before it goes live.
For this task that means a test order walkthrough — you watch the rates appear and the order go through.
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If it breaks, I fix it free.
Thirty days, no argument — and the handover note records exactly what was changed.
Describe the problem in plain English. I’ll figure out what actually needs to change, do it safely on a copy of your store first, show you before anything goes live, and fix it free if it breaks.
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Delivered as proposed, or made right. If work misses the proposal, I fix it free — and refund anything I can't make match.
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30-day warranty. Defects in my delivered work, fixed free.
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One clear proposal. The price is based on project scope and agreed before work starts.
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Your live store stays untouched. All work on an unpublished theme copy — you preview and approve before anything goes live.
Scope-based proposal first — you approve and pay, then work starts.
Not sure it fits? Ask in chat — I’ll tell you straight if it’s not a fit.
If this isn’t quite it
Fix Broken Theme Layout
Overlapping sections, stretched images, a broken mobile view — found and fixed.
est. 1 business day
App Install & Configuration
One app installed, configured to your goal, theme conflicts resolved.
est. 1 business day
Analytics & Pixel Tracking Fix
GA4, Meta Pixel, Google Ads conversions — firing and verified.
est. 1 business day
Beyond these tasks: I also build custom Shopify apps — my flagship work — plus integrations, redesigns, and bigger builds. See all services.
I’m one person in the Pacific timezone (Vancouver). During my working hours I typically reply within a couple of hours; overnight, you’re first in the queue when I start.