Storemend

Trust · Store access

How I access your store (it's never your password)

Shopify built a proper way for developers to work on your store, and it's the only way I use:

  1. I send a request — you approve it.

    I send a collaborator request from my Shopify Partner Dashboard. It shows up in your admin under Settings → Users, listing exactly what I'm asking to access. (If your store uses a collaborator request code, you'll find it on that same page — just paste it into our chat first.)

  2. Only what the job needs.

    The permissions I request are listed on your proposal before you accept it. Theme fix? I ask for themes — not your orders, not your customers, not your billing.

  3. It costs you nothing.

    Collaborator access doesn't use one of your plan's staff seats.

  4. You hold the off switch.

    You can revoke my access at any moment with one click, no explanation needed. When the job's done, the access goes away — I remove it, or you do.

The one rule

I will never ask for your password, and you should never give it to anyone who does.

Walkthrough

What it looks like on your side

Four moments, all inside your own Shopify admin. Drawn in text rather than screenshotted — Shopify's buttons move around; the flow doesn't.

  1. 1 · The request arrives

    Settings → Users

    Collaborator request

    Astrid (Storemend) is asking for access to your store.

    Pending

    Some stores require a 4-digit request code first — it's shown on this same page; you paste it into our chat.

  2. 2 · You read the scope

    Requested permissions — example: a theme fix

    • Themes
    • Orders not requested
    • Customers not requested
    • Billing not requested

    The same list appears on your proposal before you accept it — no surprises here.

  3. 3 · You approve

    One click in your admin

    Approve request

    No staff seat used · free

    Work starts only after this click. Until then I can't see anything in your store.

  4. 4 · You hold the off switch

    Any time, same page

    Remove access

    One click · no explanation needed

    When the job closes I remove my own access anyway — it should not stay open, and it doesn't.

Access is step five of a larger routine — the safety protocol covers the rest: theme copies, previews, publishing by agreement, and the handover note.

Tell me what's broken.

No access needed to talk. Describe the problem, get a scope-based proposal — the collaborator request comes only after you accept it.

Start the chat

Not sure it fits? Ask in chat — I'll tell you straight if it's not a fit.

The risk, reversed

  • Delivered as proposed, or made right. If work misses the proposal, I fix it free — and refund anything I can't make match.

  • 30-day warranty. Defects in my delivered work, fixed free.

  • A scope-based proposal first. You see exactly what you'll get, and the price, before any work starts.

  • Your live store stays untouched. All work on an unpublished theme copy — you preview and approve before anything goes live.